You can contact Cloud4Y technical support via ticket system, e-mail support_line09@cloud4y.ru or by phone +7 (495) 268-04-12. For non-urgent technical questions, use tickets - this is the main way to reach out. Email and phone are additional communication channels, for emergency situations, such as sending a non-delivery mail report (NDR) if requested by the technical support staff) or for cases when for some reason it is impossible to create and view tickets (for example, problems with the Internet).
Ticket enables to clearly identify the client. Therefore, the technical support staff has the right to refuse to perform any potentially destructive action (virtual machine shutdown/deletion), or actions that may lead to disclosure of confidential data (changing user passwords and providing information about account data, etc.), if the technical support request was made in any other way.
Tickets can be created not only by clients, but also by the technical support staff themselves (for example, to approve preventive work) or by automated systems (for example, a monitoring system when problems in the client's infrastructure are detected). In this case, it is necessary to provide feedback by replying to the message in the ticket.
To create a ticket or view the previously created ones, log in to the personal account at https://client.cloud4y.ru. Click "Login" at the top right of the main page of the site.
Fill in your e-mail and password, click "Login".
Note: Use the email provided during registration to login. You received an email to this address when registering for the Test Access. The email contains a password to login to your personal account.
To create a new ticket in your personal account click "Open ticket".
Fill in the ticket subject (preferably, it reflects the reason for the request), select the ticket priority (normal, urgent, etc.). Leave all other fields in the ticket header unchanged. In the message body, describe your question in detail. If necessary, attach a file to the ticket, for example, a screenshot or the log of the system or application. To do this, click "Select file" in the "Attachments" section. The File Manager window shall appear, in which you need to specify the desired file. If necessary, you can attach several files by clicking the button to add a new file of the attachment, click "Add more".
To view previously created tickets, select "Support" - "Tickets" in the main menu of your personal account.
In the list of tickets, select the one you are interested in (for convenience, you can use the search) and go to it by left-clicking a ticket name.
In the opened ticket you will be able to view all messages, both yours and those of technical support staff. Please note that the newest messages are located at the bottom of the page. To create a new message, use the form at the top of the page, similarly to creating a new ticket.
Please note! When new messages appear in the ticket, as well as when its status changes, the client receives notifications via e-mail. If you reply to the emails, your message will be sent to Support@cloud4y.ru.A reply letter will be sent to Support@cloud4y.ru. Therefore, you should reply to the message in the ticket via a form in your personal account, as described above.
Have you tried Virtual cloud servers by Cloud4Y? Not yet?
Leave a request and get a 10-day free trial.
 |
 |
